Terms and Conditions for Merchandise Purchases from Black and Exhausted

By purchasing merchandise from Black and Exhausted, you agree to the following terms and conditions:

1. Order Processing:

   • Orders are processed within 5-7 business days of payment confirmation and packaging.

   • Custom or pre-order items may have extended processing times, which will be noted at the time of purchase.

2. Shipping and Delivery:

   • Shipping times vary based on the selected shipping method and destination. Estimated delivery dates are provided at checkout but are not guaranteed.

   • Black and Exhausted is not responsible for delays caused by carriers or customs.

3. Returns and Exchanges:

   • Returns are accepted within 14 days of delivery for unworn, unwashed, and undamaged items.

   • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

   • Exchanges are subject to product availability.

4. Refunds:

   • Refunds are issued upon receipt and inspection of returned items. Original shipping costs are non-refundable.

   • Refunds may take 5-7 business days to reflect in your account.

5. Product Representation:

   • While we strive to display merchandise as accurately as possible, variations in color and design may occur due to screen settings or production processes.

6. Liability:

   • Black and Exhausted is not liable for lost, stolen, or damaged packages after they are shipped.

   • Please ensure the shipping address provided is correct to avoid delivery issues.

7. Support and Feedback:

   • For questions or concerns about your purchase, please contact us at blackandexhausted@gmail.com. We aim to respond within 48 hours.

8. Changes to Terms:

   • Black and Exhausted reserves the right to update these terms and conditions at any time. Changes will apply to orders placed after the date of update.

Thank you for supporting Black and Exhausted and our mission to empower and build a thriving community for Black women!